Introduction and Headlines

• The Local Coordination Service pilot launched in February 2022 and was recommissioned following a 17 month pilot delivered in partnership with British Red Cross.
• It is a free service for East Riding residents aged 18+, offering temporary support to access a wide range of community resources.
• Local Coordinators work with East Riding residents to create person-centred plans that improve individual wellbeing and independence.
• The service aims to improve East Riding residents health and wellbeing, reduce social isolation, improve confidence and increase community connections and participation.
• The service was designed to use a strengths-based approach, focused on prevention and co-production, to help residents lead lives with greater control and independence. This approach supports people in an empowering, flexible, and sustainable way.
• Local Coordinators take the time to get to know individuals and families, build understanding of their strengths and their current challenges, and listen to stories of what has worked well for them in the past and what hasn’t.
• Anyone can make a referral to the service – family, friends, neighbours, volunteers or professionals who are concerned about an elderly or vulnerable resident in the East Riding.

The Need

The service is designed to complement existing community support such as Social Prescribing and Making Every Contact Count, which focus more on accessing specific opportunities and signposting within the community. The Local Coordination Service is a targeted intervention. Support workers create a holistic plan with the person, their family and wider networks that is focused on maintaining or regaining their independence – ultimately preventing, delaying, or reducing the need for formal care.

Service Usage

The Local Coordination Service has supported over 1000 residents to date, working with them to maintain or regain their independence.

Satisfaction surveys have been very positive, with 100% of those surveyed saying their experience was either good (10%) or very good (90%), and they felt safe and reassured by the support they received. 

The service has made over 1000 referrals into existing community activities or support networks.

Insight

Lasting impact – Evidence from the pilot has shown that residents are continuing to maintain their independence 6 months after the support has ended.

Social Value – The Social Value Engine has enabled us to apply a monetary value for some of the social impact created by the Local Coordination Service. For every £1 spent, we have created £5.56 of social value.

Supporting residents – based on current referral numbers the service expects to support on average 720 residents per year.

Assets

The Local Coordinators are embedded within the community, working closely with Adult Social Care, Social Prescribing, Primary Care and the Voluntary and Community Sector, and have an in-depth knowledge of local opportunities and networks within their local areas. They use this local knowledge and intelligence to act as the connection between individuals, their strengths and their challenges, and the community offer, supporting people to identify more sustainable ways to maintain their independence and improve their wellbeing.

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