The insights featured on this page can be accessed by one of three ways: the carousel (directly below), the search bar, or from the tables in the main part of the page. Each table provides links and overviews of the insights gathered to date and can be accessed by clicking on the relevant insight title within the 1st column of each table. Please note that many of the insights could have been placed within any number of sections and so may appear within a different section than initially might be expected (e.g. children with learning disabilities, could have been placed within the children and young people section or the learning disabilities section).

Future NHS users can also access the Humber and North Yorkshire ICB’s ‘Insights database’ page, accessible here https://future.nhs.uk/connect.ti/hnyinsightsdata. This page features many more insights captured from areas within the ICB’s geographic footprint.

• Difficulties accessing GP appointments and NHS dental services are a recurring and significant concern. Long waiting times, problems contacting practices, and limited appointment availability are not only negatively affecting patient experience, but are also contributing to avoidable attendance at Emergency Departments, increasing pressure on urgent care services. These issues disproportionately affect people living in areas of higher deprivation, older residents, carers, and those with long‑term conditions, reinforcing existing inequalities in health outcomes.

• Transport and geography are critical factors influencing access to care. Limited patient transport and overstretched community transport services make it difficult for many residents to attend appointments outside their local area. For some, the financial cost and practical burden of travel act as a deterrent to seeking care altogether, leading to delayed treatment, missed appointments, and increased reliance on emergency services.

• Feedback from patients and carers highlights ongoing issues with communication, coordination, and involvement. People report confusion about how to access services, poor signposting to alternatives, and inconsistent information between organisations. Carers, in particular, describe a lack of regular updates, limited recognition of their role, and insufficient support, which can increase stress and undermine their ability to care effectively. Concerns about jargon‑heavy communication and limited transparency, especially in relation to hospital services, have contributed to mistrust and anxiety, most notably around the future of Goole Hospital.

• Experiences within mental health services further illustrate that while individual staff are often valued, system processes do not consistently support holistic, person‑centred care. Gaps in carer engagement, co‑production, aftercare, and practical support such as advice on finances, benefits, and employment limit people’s ability to manage their health and recovery over the longer term.

• Overall, the findings point to a strong public desire for accessible, local services that are clearly communicated, well‑coordinated, and responsive to lived experience. Addressing these issues will require joined‑up action across the system, with a focus on improving access to primary care, reducing inequalities linked to deprivation and transport, strengthening communication and transparency, and embedding patient and carer insight into service planning and decision‑making. Without this, existing pressures are likely to continue to drive poor experiences, inefficiencies, and widening health inequalities.

Engagement intelligence and insight’ proforma document:

• download as a MS Word document (editable)
• or as a PDF (non-editable)

and then email to the East Riding Health and Care Partnership Programme Management Office and the Public Health Intelligence team.

However, any kind of local report or insight is welcome to be placed here (with or without the proforma) so please get in touch (using the Public Health Intelligence email link above) if you would like it to be shown on this page.