NHS Humber FT actively seek feedback from patients and carers about their services, with a view to making changes as a result, especially in carer engagement, aftercare, co-production, and practical support. The document below ‘Patient and Carer Experience Annual Report (2024/2025)’ provides an overview of feedback received.
Key points
Areas for Improvement & “You Said, We Did” Actions
- Carer Engagement: Carers wanted more regular updates and support.
- Co-production Consistency: Feedback indicated inconsistency in co-production across Mental Health Services.
- Aftercare Support: Patients requested extra aftercare with a Peer Mentor after completing the Community Rehabilitation Programme..
- Medication and Practical Support: 73% of service users were happy with medication support, but only 24.8% received advice on finances/benefits, and 19.4% on employment.
- Involvement in Care: The Community Mental Health Service User Survey highlighted that only 21.9% of respondents were asked for their views about care quality in the past year.
Survey and Thematic Insights
- Community Mental Health Service User Survey (2024):
- High scores for involvement in care planning, privacy during therapy, crisis contact information, and family involvement.
- Lower scores for having a care plan, feeling in control, timely contact, and support meeting needs.
- The Trust’s working group meets monthly to review results and oversee improvements.
- Mental Health Inpatient Survey:
- Co-produced with staff, service users, and carers to gather detailed feedback and create action plans for improvement.
Training and Quality Improvement
- De-escalation, Management and Intervention (DMI) Training: Enhanced with lived experience films, making training more meaningful and improving care.
- Co-production Toolkit: Developed to standardise involvement across the division, making it easier for staff to engage patients and carers in service development.
Main report
The document can be viewed and downloaded from below.